CWTSatoTravel (B-423181.2; B-423181.3; B-423181.4)

You should not care.

Categories: Past performance, technical evaluation, cost or price evaluation

Date: 19 December 2025

URL: https://www.gao.gov/products/b-423181.2,b-423181.3,b-423181.4

CWTSatoTravel protested GSA’s issuance of a Multiple Award Schedule order to Omega World Travel for Marine Corps travel management services worldwide. The decision is useful for what it says about past-performance significance in an FSS best value tradeoff.

Although CWTSato was the incumbent and, after discussions, received a good technical rating, the contracting officer viewed its past performance as carrying high performance risk because the record showed repeated failures to meet service-level requirements for connecting customer telephone calls. Omega, by contrast, was found to have met or exceeded contractual service levels during the review period and received a substantial confidence assessment with low performance risk.

GAO denied the protest. It found the evaluation reasonable and consistent with the RFQ, including the source selection decision to pay a small price premium for Omega’s materially stronger past-performance record. For incumbents, the case is a reminder that proven performance problems can outweigh familiarity with the requirement.

The protest is denied.

Digest

Protest that agency misevaluated quotations for Federal Supply Schedule order and made an unreasonable source selection decision is denied where evaluation was reasonable and consistent with solicitation criteria and applicable laws and regulations, and the selection of the successful vendor's higher-priced quotation based on its better past performance record was consistent with the solicitation's selection criteria.