GAP Solutions, Inc. (B-422890; B-422890.3)

You should not care.

Category: Technical evaluation

Date: 10 December 2024

URL: https://www.gao.gov/products/b-422890%2Cb-422890.3

GAP Solutions, Inc., protested the Army Materiel Command’s award of a task order to Serco Inc. for a holistic health and fitness system in support of the Army Training and Doctrine Command. The protest challenged the Army’s evaluation of GAP’s proposal, arguing that the agency improperly identified weaknesses, failed to assign multiple strengths, and did not conduct the evaluation as required by the solicitation.

Significant weakness for management structure: GAO upheld the agency’s assessment of a significant weakness in GAP’s proposal, finding that GAP’s staffing structure created risk by assigning multiple responsibilities to key personnel in a way that could detract from their primary duties.

Weakness for multiple subcontractors: GAO found that Army reasonably identified risk in GAP’s approach to using multiple subcontractors at the same installation, which could create disparities in pay, benefits, and retention—issues GAP itself acknowledged in its proposal.

Failure to assign multiple strengths: GAO rejected GAP’s argument that it should have received more strengths, particularly for its staffing approach. The agency reasonably determined that GAP’s approach was beneficial but did not warrant multiple strengths in different evaluation areas.

Protest denied.

Digest

Protest challenging the agency’s evaluation of the protester’s proposal is denied where the record shows that the evaluation was reasonable and consistent with the terms of the solicitation.